How to Use TeamViewer to Troubleshoot Remote Desktops and Mobile Devices


TeamViewer is one of the tools used by IT teams and small businesses alike to quickly troubleshoot desktop and mobile device issues, connecting remotely with employees’ computers in order to install new services or transfer files if there’s an issue with an employee’s machine. TeamViewer also makes for an efficient means of supporting customer issues quickly and effectively.

TeamViewer stands out from other rival products with its cross-compatibility and industry-leading security, such as end-to-end encryption for secure connections, data, and files accessed only by those you trust. Its end-to-end encryption offers greater privacy than competing offerings from rival products – providing a significant benefit for larger businesses especially.

TeamViewer is easy and straightforward, yet there are some key details first-time users should keep in mind when using it for the first time. Each TeamViewer user receives an ID number and password which must be entered when accessing another device via TeamViewer; its broker server connects two devices by verifying each identity via TeamViewer ID number before permitting a connection between them.

TeamViewer users looking to take full advantage of its features should ensure that they have a stable internet connection in order to make the most of its capabilities. Transferring large files can take time on slower connections, becoming frustrating with time. Furthermore, closing and restarting TeamViewer software on remote computers are necessary if users wish to reconnect if the TeamViewer software on either one has closed down unexpectedly.

Another feature that may prove helpful is creating a list of trusted devices. This enables users to grant access to certain sets of devices automatically – an invaluable aid when supporting customers remotely.

If you want to ensure that no one can access your account, Two-Factor Authentication offers another level of protection that requires entering a code or using your phone to authenticate which computer you’re trying to connect from. Although setting this feature up may prove more complex than expected, it offers another safeguard to stop unauthorised parties from connecting.

TeamViewer is a subscription-based service, so it is wise to compare its pricing options before making a decision. Their two business tiers – Pro and Corporate – provide access to a good range of tools at $66/month or $199 per year respectively for usage reporting and session logging features. GoToMyPC also offers similar functionality but lacks a free tier for personal users; something many companies shy away from given recent media attention surrounding TeamViewer’s practices of selling perpetual licenses before charging additional subscription fees – something many companies fear due to all the bad press surrounding TeamViewer practices surrounding selling perpetual licenses then charging subscription fees on subsequent renewal fees from customers.

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