RingCentral is a cloud-based VoIP phone system that integrates voice calls, video streams, team messaging and online meetings for business communication needs both large and small enterprises alike. Some of its key features include call routing, voicemail transcription and faxing. Integration with popular workflow apps such as Salesforce, Slack and Zendesk makes managing customer service and sales pipelines simple. Also included with this software is a mobile app for team messaging and one-click video conferencing, offering dynamic backgrounds, closed captioning, and noise reduction technology for seamless collaboration on desktops, tablets, and smartphones without additional plugins or downloads needed.
RingCentral’s advanced Interactive Voice Response (IVR) feature allows it to automatically route calls to departments or individuals based on pre-set rules. Administrators can customize call flow with skills-based, priority, concurrent ringing, round robin, time based routing as well as create and customize multiple IVR menus to streamline caller experiences while call queues and built-in after call work free up agents so they can focus on other tasks.
RingCentral can also receive and manage faxes from any device, providing a centralized hub for communications. Its call center management tools offer comprehensive telephony analytics that enable managers to monitor agent performance and enhance customer service via real-time coaching sessions. Administrators can utilize automated call whispers as helpful reminders on call etiquette for both newcomers and experienced agents alike. Furthermore, its portal allows users to easily access reports by way of one web-page-style interface with statistics showing average speed of answers, queue depth depth and number of agents logged in.
RingCentral’s standard plan offers the comprehensive communication and collaboration tools required by most SMEs and SMBs, such as unlimited local calling on desktop and mobile devices, auto attendant, unified messaging, call recording services, porting existing landline numbers or adding local, toll-free vanity or international numbers from over 200 countries and territories.
RingCentral also provides premium and enterprise-grade VoIP phone systems, featuring advanced call management, quality monitoring, coaching capabilities not found in its standard plan and larger storage capacity for calls, recordings of conferences and file-based documents.
RingCentral website is an invaluable resource for those wanting to gain more information about its products and services. It features video tutorials and webinars, an FAQ page, self-guided resources to address common problems, as well as an easier-than-ever community forum with live chat support team for complex inquiries.